Returns & Exchanges
At Watch Gang, we want to ensure you are completely satisfied with your timepiece, which is why we offer a 30-day return policy for unworn watches in their original packaging. Please note that certain limited edition releases or custom membership tiers may have specific exchange conditions.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the item you wish to return or exchange.
Package Your Watch
Carefully place the watch in its original presentation box with all manuals and protective films intact to ensure it qualifies for a full refund.
Ship It Back
Print the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.
Inspection and Refund
Once our master watchmakers verify the condition of the return, your refund or store credit will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing